Effective Date: October 10, 2017.
Collection of Information:
Information You Provide to Us.
We collect information you provide directly to us. For example, we collect information when you sign up to or register with our Service, participate in a survey, communicate with us via third party social media service, request customer support, or otherwise communicate with us. The type of information we may collect from you includes: (A) For our Service: (i) your telephone number, (ii) your first and last names, (iii) your state of residence, (iv) your zipcode, (v) your email address, (vi) the name and address of your utility service provider, (vii) the account number you have with your utility service provider, (viii) your service address with your utility service provider, (ix) other identification numbers used by your utility service provider, including Choice ID, service number, customer number, invoice numbers, and any budge billing information, and (x) all information included on any copies of utility service bills that you send us or upload on our Site or Service, and (B) Other information you choose to provide, such as when you participate in a survey, contest, promotion or interactive area of the Service, including any chat or interactive texting function, discussion board, or when you request technical or customer support.
Information We Collect Automatically. When you access or use the Site or Service, the types of information we may automatically collect about you include:
Use of Information: We, including our employees, service providers, and contractors, may use information about you for various purposes, including to:
If you provide us with your information and request that we contact you about our Service, you may receive periodic emails, direct mailings, text messages, or telephone calls from us with relevant information. If at any point in time you do not wish to receive such emails, mailings, text messages, or calls, please let us know by sending an email to the address below or click “unsubscribe” or do as instructed in any email or text message from us.
As to information you share in any text messages or any private messaging system, chat function, or any discussion board that are visible to third parties who are users of the same, you are solely responsible for the use by those third parties of the information you share with them. We cannot control the actions of other users of the Site or Service with whom you may choose to share your information or interact, and we cannot guarantee that your information will not be viewed by unauthorized persons.
Credit Card Information: We do not receive or store any credit card information.
Security: The security of your personal information is important to us. We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Please understand, however, that no security system is impenetrable. Like other companies, we cannot guarantee 100% the security or confidentiality of the information you provide to us. Consequently, while we endeavor to safeguard your personal information against unauthorized access and disclosure, we do not warrant or guarantee the absolute security of any personal information you transmit to, from or through the Site or Service. For example, text messages sent to or from the Service may not be secure, and you should therefore take special care in deciding what information you send to us via text messages. If you share your computer or mobile device or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session. Do not share your mobile device with other individuals. This will help to ensure that others cannot access your personally identifiable information. In the event of a breach of the confidentiality or security of any of your personally identifiable information, we will notify you as required by law, if reasonably possible, and as reasonably necessary so that you can take appropriate protective steps. We may notify you under such circumstances using the telephone number or e-mail address(es) we have on record for you or through alternative means, or as otherwise required by law. You should also take care with how you handle and disclose your personally identifiable information. Please refer to the Federal Trade Commission’s Web Site at http://www.consumer.ftc.gov/ for information about how to protect yourself against identity theft.
Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our Site. For more information about disabling flash cookies, see http://www.adobe.com/products/flashplayer/security. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site or Service – the Site or Service may not be accessible. In addition, many web browsers support Do Not Track technology. If you enable Do Not Track, we will not use information about your web viewing activities to tailor your online experience on other Service operated by us. Note, however, that our third party advertising providers may continue to use information about your web viewing activities to tailor advertising to your interests across different aspects of the Service even when you have Do Not Track enabled in your browser.
CHILDREN. WE DO NOT KNOWINGLY COLLECT ANY PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF 13. WE DO NOT INTEND THAT OUR SERVICE OR SERVICES BE USED BY CHILDREN. WE REQUEST THAT CHILDREN UNDER THE AGE OF 13 NOT USE OR ACCESS ANY FUNCTIONALITY OF THE SERVICE OR SUBMIT ANY PERSONAL INFORMATION THROUGH THE SERVICE. IF WE ARE ADVISED IN WRITING THAT WE HAVE INADVERTENTLY RECEIVED OR COLLECTED PERSONAL INFORMATION FROM A CHILD UNDER 13 YEARS OF AGE, WE WILL REMOVE SUCH INFORMATION FROM OUR DATABASE.